Onboardingbeginner
Welcome to the Platform
Get oriented with Blocktickets dashboards, events, and packages.
15 minCourse
Training Academy
Build skills across onboarding, seat maps, and operations
Seat Mapsbeginner
Understanding Seat Map Fundamentals
Learn how sections, rows, and seats are structured in the platform.
30 minCourse
Servicebeginner
Customer Service Excellence
Best practices for fan support, refunds, and box office interactions.
25 minCourse
Seat Mapsadvanced
Advanced Seat Map Configuration
Premium sections, ADA seating, and dynamic pricing zones.
45 minCourse
Complianceintermediate
Compliance & Data Protection
PCI, privacy, and data handling requirements for ticketing.
20 minCourse
Onboardingbeginner
Effective Team Communication
Coordinate staff roles, shifts, and escalation paths.
20 minCourse